You do not qualify at this time.

Based on our records and the information you've given us, you do not qualify for the Livongo program(s) offered under {{disqualificationCodesDisplayed}}. If your qualification status changes in the future, we will reach out to the email we have on file for you.

Example reasons for not qualifying:

  • Medical Diagnosis: Some programs are not available for members who already have specific conditions. For example, the StepIn Program is not offered to members who have been diagnosed with diabetes.
  • Body Mass Index (BMI): If an enrolling member has a low BMI, some Livongo programs might not be the right fit.
  • Pregnancy: Some programs are not available during pregnancy.
  • Smartphone Access: Some Livongo programs require the use of a smartphone.

You may close this screen and return to the Livongo's Programs screen.

Still have questions? Call 24/7 Member Support at (800) 945-4355 or Chat with Us. Error Code {{disqualificationCode}}